You post it. We repair it. It comes back.
No trip into town, no opening hours to catch. Drop your device at the post office — we report back with the diagnosis before touching anything, then return it insured.
Four steps, from the post office back into your hand.
- 01
Send the request
Fill in the form: device, fault, address. You get our shipping address and a reference number by email straight away.
Takes 2 minutes
- 02
Hand it in at the post office
Pack the device safely, include your reference number, send it as an insured parcel. Any post office in the EU works.
Outbound postage is yours
- 03
Diagnosis and go-ahead
We inspect it free of charge and come back with a fixed price and a timeframe. Nothing is opened until you say yes. Decline and it goes back untouched.
Reply within 24 h of arrival
- 04
Back to you, repaired
Once payment clears, the device ships insured with a tracking number. Return postage within Germany is on us.
90-day warranty on the repair
How to make sure it arrives intact.
- Remove screen protectors and loose parts, take out the SIM and any memory card.
- Note your passcode or disable the lock temporarily — without it we cannot test anything.
- Back up your data first. We work carefully, but we cannot guarantee data integrity.
- Wrap the device in bubble wrap and place it in a sturdy box with at least 3 cm of padding all round.
- Include a note with your reference number, name and return address.
- Send it as an insured, tracked parcel — never as an ordinary letter.
Shipping address
Handy StationStuttgarter Str. 4
71032 Böblingen
Germany
Please only ship once you have your reference number, so we can match the parcel immediately.
€0
Diagnosis, even if you decline
90
Day warranty on every repair
EU
Shipping to 27 countries
Register your device for mail-in.
Pick your device and repair — if the price is in our list you see it instantly. Otherwise we quote after diagnosis.
- Diagnosis
- free
- Response
- within 24 h
- Warranty
- 90 days
- Shipping
- EU-wide, insured
What customers ask before they ship.
Who pays for shipping?
You cover the outbound leg. We cover return shipping within Germany after a successful repair. For parcels from elsewhere in the EU we charge return postage at cost and state it in the quote.
What if I turn down the quote?
Then the diagnosis costs you nothing. You only pay return postage, and the device goes back to you unrepaired and unchanged.
How long does the whole thing take?
We report back within 24 hours of the parcel arriving. Standard repairs such as a screen or battery usually leave the workshop the same or next working day. Add postal transit each way.
Is my device insured while you have it?
From the moment it reaches us until we hand it to the courier, it is our responsibility. The outbound leg is covered by your carrier insurance — which is why you should always send it insured.
Do I have to send my passcode?
For most repairs yes, otherwise we cannot verify touch, cameras and sensors after fitting the part. Alternatively disable the lock temporarily. We treat your data confidentially and delete the code once the job is closed.
Do you repair MacBooks and laptops too?
Yes. Screens, batteries, keyboards, charging ports, SSD and RAM upgrades, plus cleaning after liquid damage. Laptop prices are quoted after diagnosis because models vary so widely.
Should I back up my data first?
Always. We handle your device carefully, but with faulty hardware we cannot guarantee complete data integrity. With data recovery that is precisely the job — in that case we discuss the approach with you beforehand.
Can I just bring it in instead?
Of course. Stuttgarter Str. 4 in Böblingen, open daily until 21:30. Many standard repairs are done on the spot in minutes, so you skip the post entirely.